How Agentic AI Is Transforming Security Operations at Southern Glazer’s

The corporate security landscape is shifting rapidly. With global threats evolving from physical incidents to complex cross-domain attacks and reputational risks, security teams are under immense pressure to respond faster and more accurately.

In a recent Dataminr webinar, industry experts gathered to discuss how advanced AI is reshaping the field. The session featured John Liuzzi, National Director of Business Continuity at Southern Glazer’s Wine and Spirits—a leading global distributor of alcohol. As the National Director of Business Continuity, Liuzzi oversees a security program that has matured significantly over the last 13 years.

This recap covers the critical takeaways from their discussion, exploring how Agentic AI, specifically Dataminr Intel Agents, is helping teams move from reactive monitoring to proactive risk management.

The Rise of Agentic AI in Security

While traditional AI might just deliver information, Agentic AI takes a more active role. In a security context, Dataminr Intel Agents do more than just alert security teams to a problem. It provides context and helps build a narrative around an incident, updating itself in real time as the event involves and new information becomes available. For security operations centers (SOCs), this means less time piecing together disparate data points and more time making better-informed decisions.

A Unified Approach to Risk

Liuzzi described how their program has evolved beyond basic business continuity to include safety, security, and advanced risk management disciplines. At the heart of this operation is a state-of-the-art command center where Dataminer plays a central role.

The team tracks over 100 different threat types, ranging from:

• Physical security incidents
• Worldwide geopolitical events
• Severe weather patterns
• Reputation management issues

The conversation also touched on what keeps security leaders up at night. Liuzzi highlighted current trends impacting businesses, specifically the rising impact of tariffs on Southern Glazer’s—a large importer of alcohol—and the persistent threat of cyber incidents, such as ransomware attacks. 

The Power of Data Integration for Improved Context

A recurring point throughout the webinar was the necessity of tool integration. A powerful tool is ineffective if its data sits in a silo.

Liuzzi emphasized that Dataminr is integrated with their broader tech ecosystem, including incident management systems and mass communication platforms. This ensures that when a threat is detected, the information flows seamlessly to key stakeholders.

Why Context Matters

This is where Dataminr Intel Agents prove highly valuable. Instead of overwhelming analysts with basic alerts, the technology helps create a “story” around each incident.

According to Liuzzi, in the past, he received alerts which were “very dry and in some cases, incomplete.” Dataminr Intel Agents deliver more of a story around each incident,  giving his team more critical context, such as response activities and disruption. The alerts also stay “alive,” continuously updating with new data as an incident unfolds. This context allows the command center to understand the full scope of a threat immediately, rather than waiting for a human analyst to manually correlate reports.

“Intel Agents have changed the game in the way you look at alerts and incidents, because now you have a lot more context than you’ve ever had before. It makes it a lot easier to deliver information to impacted people as you now have more of a complete story,” said Liuzzi. “It’s been done much more intelligently, and the information is put together in a nice contextual format that’s easy to read and digest.” 

Actionable Insights for Modernizing Security Operations

Beyond the current security landscape and the use of Intel Agents, the webinar speakers also shared concrete advice for organizations looking to modernize their security operations.

1. Select Solutions That Grow With You

When choosing technology, Liuzzi advised looking for platforms with growth capability. It’s crucial to select solutions that can integrate with other systems to create a unified ecosystem where platforms share information seamlessly.

2. Prioritize Stakeholder Training

While having effective technology tools is vital, Liuzzi emphasized the need for robust training programs. Stakeholders must be educated not just on how to use a tool, but on how to interpret data. They need to understand the critical context of alerts so they can respond appropriately.

3. Make a Shift to Proactive Management

The ultimate goal of using Agentic AI and advanced real-time event, threat and risk intelligence tools is to stop looking in the rearview mirror. By using technology to anticipate trends and look into the future, organizations can shift from reacting to fires to preventing them. For professionals in risk management and business continuity, the message is clear: the volume and complexity of threats are increasing, but so are the capabilities of our tools. By adopting Agentic AI and focusing on technology integration, security teams can do more than just survive the expanding risk landscape—they can master it.