The Investigation Insights – Zendesk integration allows for analysts to quickly search emails and Zendesk tickets. Enabling analysts to have an understanding on where a ticket stands and if the email has any associated tickets.
Examples
Zendesk Data Overview
- Summary Tags: When looking up information in Zendesk, analysts can quickly see the associated number of open tickets.
- Ticket & Email Information: When drilling into the details of the Zendesk integration, analysts can see the associated ticket information and drill into the email sent over in the request.
