New York, January 27, 2020 — During a time where business resilience and innovation is core to organizational survival, a new study commissioned by leading real-time information discovery platform, Dataminr, found that only 29 percent of firms feel confident that they have technologies to accurately obtain an early view of unexpected events.
Titled Risk In A Real-Time World and conducted by Forrester Consulting, the study surveyed 410 global risk and compliance decision-makers across the U.S., U.K., Australia, and New Zealand to evaluate current risk management priorities and practices, and how real-time information is used in risk management and crisis response.
“At the onset of the COVID-19 pandemic, enterprises all over the world realized their blind spots within risk management and security that ultimately threatened the safety of their people, operations, brand reputation and bottom lines,” said Ted Bailey, Founder and CEO of Dataminr. “In an era where organizations and leaders are now defined by how they respond to impactful, disruptive and divisive events, being caught unaware or unprepared can cause lasting damage to a company.”
The study analyzes the new findings, and identifies inflexible tooling, lack of cross-functional collaboration, issues with confidence and company culture as stand-out challenges for global enterprises in their crisis preparedness response and planning. Two key challenges identified were siloed processes and inflexible technology stacks. In fact, nearly 7 in 10 (68 percent) enterprise risk decision-makers find access to real-time information to be siloed.
Is Risk Management Being Treated as a Team Sport?
Over half (52 percent) of global risk and compliance decision-makers find cross-functional collaboration challenging, and 50 percent find process efficiency challenging when it comes to operationalizing real-time information.
Findings also suggest that real-time information is not reaching everyone who needs it when it comes to important response activities, such as informing crisis communications (31 percent), impacting response plans as events unfold (30 percent) and assessing impact (30 percent). Further, the research found that only 33 percent of organizations included the corporate communications department and 43 percent the human resources/employee experience group in their crisis response team(s).
The Advantage of Informational Accuracy, Visibility and Scalability
The research identifies the importance for businesses to have a holistic understanding of the meaning of “real-time information”; however, 75 percent of organizations were found to be using the term to describe data from today or older. Only 16 percent believed “real-time information” to be data from the past few seconds or minutes. The study shows key distinctions between those with an accurate understanding of real-time information and those with an inaccurate understanding below, specifically:
The New Road to Business Resilience
Over four-fifths (82 percent) of enterprise risk professionals believe having visibility and insights around real-time information is more necessary today than ever before. In turn, 44 percent of enterprises plan to either implement or expand the implementation of a “real-time” alerting platform solution that helps risk professionals do their job. Specifically, nearly 8 in 10 (77 percent) risk decision-makers plan to leverage more risk management solutions.
“As risks grow in speed and complexity, it’s evident that enterprises are recognizing the need to proactively identify and mitigate risks as they unfold,” said Jason Edelboim, President and COO of Dataminr. "Business resilience in 2021 means having a holistic view of your unique risk profile. A flexible risk framework, AI technology and real-time information all together offer an advantage for enterprise leaders who need to respond with speed and confidence."
Dataminr is the world's leading real-time information discovery platform, delivering the earliest warnings on high impact events and critical information far in advance of other sources. Recognized as one of the world's leading AI businesses, Dataminr enables faster response, more effective risk mitigation strategies, and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs, and newsrooms. Dataminr is one of New York's top private technology companies, with nearly 650 employees across seven global offices.
In this study, Forrester conducted an online survey of 410 risk and compliance decision-makers in the United States, United Kingdom, Australia and New Zealand. This study evaluated current risk management priorities and practices, and how real-time information is utilized for decision-making in risk management and crisis response. Survey participants included decision makers responsible for identifying and managing enterprise risk and responding to crises at companies with $500 million (USD) in annual revenue or above. The study began and was completed in November 2020.