Corporate security services in the energy sector face a seemingly endless set of challenges. Before breakfast, security professionals are securing assets in remote and dangerous regions of the world, while ensuring safe executive travel and interruption-free operations at sites around the globe. These problems are often unpredictable thanks to inescapable volatility across geographies, environments, politics and people.
While the typical international energy company tends to invest heavily in corporate security, the truth is that geographically dispersed organisations can never have enough feet on the ground to cover every eventuality. These resource limitations have a direct impact on how quickly and effectively incidents can be detected and resolved.
The Pace of Now
With their broadening international footprints, businesses have the potential to access vast amounts of information about their markets and the sites they operate. Yet rather than providing clarity, data volume often creates confusion. Getting relevant information, in a timely manner, about an emerging incident or an ongoing situation can be incredibly difficult for corporate security teams. With so much data coming from a variety of information sources, identifying relevant information from amongst the noise is unwieldy. It is time consuming and difficult to do at scale in real-time.
The challenge doesn’t just lie in the volume of data. Businesses are also facing increased pressure to understand and react to issues in shrinking timeframes. The mainstream emergence of citizen journalism during the 2000s accelerated people’s awareness of incidents and companies’ responses. Furthermore, the combination of advanced mobile devices and data handling have made business as a whole move at an eye-wateringly fast pace.
As a consequence of these trends, the board, shareholders and customers of a business expect faster response times. For corporate security professionals, this increases pressure and makes situational awareness all the more important.
Strength in Numbers, and Data
The effects of resource limitations against the backdrop of a more demanding crisis management landscape can be countered by enhanced event detection capabilities. By picking up on early indications, when it comes to risk businesses will know sooner. This also proves effective when security professionals gain access to truly relevant public information - encompassing insights relevant to brand, location and personnel. Armed with this type of real-time information, companies can address incidents as they emerge.
By formulating effective responses as issues unfold, when the time comes to make a decision, the business is ready to act. At Dataminr, we expect to see increasing pressure on corporate security services to respond faster to incidents. Enhanced access to and management of publicly available data will be vital in this evolution.
To meet the real-time challenge it’s essential to turn information chaos into informed and effective decision making.