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Drone Series: Keeping the Unexpected on Your Radar

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February 20, 2019 | International Airport Review | After drones were seen near the runways of London's Gatwick Airport in December 2018, United Kingdom travelers experienced days of disruption, with more than 1,000 flights affected during a 36-hour period. Amidst the disarray, customers turned to social media to share their frustrations.

Dataminr's Managing Director, EMEA Jonathan Barrett analyzes this incident and explains how communications teams at airports and major airlines can use social channels and real-time alerting to communicate with customers, share the right information at the right time, and properly manage brand crises like this one.

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